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How do I exchange a piece of jewelry

When can I exchange my jewelry?

If you want to return a piece of jewelry because the size doesn’t fit, the jewelry must be unused and in its original condition.

We exchange within 30 days from the day you received the order.


How do I exchange my jewelry?

When you return a piece of jewelry, it’s important that you:


Pack the jewelry securely – preferably in the original packaging.


Enclose the return form which you can download from our return portal, and indicate the size you want to exchange for.


Include a copy of the order confirmation we sent you via email when you ordered the jewelry.

If you want to exchange the jewelry for a different piece, please contact us at

If you want to return because you want the same piece in a different size, please visit our return portal.


What happens after I have returned my jewelry?

If your returned jewelry is unused and in its original condition, your return will be accepted, and we will dispatch your jewelry in the correct size to you within 1-3 business days.

You will receive a confirmation email when the package has been sent.

If your returned jewelry for exchange is rejected, you will receive a message via email.

Please note that you cover the cost of return shipping.

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Designed with a spotlight on the finest materials, Aiu Aio jewelry transcends seasons. Each collection, our dedicated team designs and hand-select quality metals, such as sterling silver and gold plating.

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How long delivery time?

Designed with a spotlight on the finest materials, COS women’s jewellery transcends seasons. Each collection, our dedicated women’s jewellery team hand-select quality metals, such as recycled brass, gold plating and sterling silver, which are then carefully polished and sculpted into refined, outfit-defining pieces.

The women’s jewellery edit harmonises chunky hoop earrings for the everyday and pearl-adorned necklaces and brooches that nod to a maximalist sensibility.

About secure payment

At Aiu Aio, you make your payment through a secure, encrypted connection.


Encrypted Payment
The payment is processed through a PCI DSS certified payment gateway. This means your payment information cannot be read by external parties, ensuring the highest possible security.


Which payment methods do you accept?
At Aiu Aio, you can pay for your items with various payment cards, MobilePay, Visa, and MasterCard. All prices on include VAT.


No card fees

  • Dankort/Visa/Visa Debit cards – No fees charged
  • MasterCard/Eurocard/JCB (international) – No fees charged

The amount for the items is only charged when the items are shipped from Aiu Aio. Aiu Aio can never charge more than the amount you have approved at the time of purchase.

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