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How do I return
a piece of jewelry?

You can return your jewelry in three ways:

1.

Return because you have a complaint.
Read how to make a complaint
.

2.

Return because you want a refund.
Read how to get a refund.


3.

Return because you want to exchange for a different size.
Read how to exchange.

WHAT HAPPENS AFTER RECEIPT?

EXCHANGE

If your returned jewelry is unused and in its original condition, your return will be accepted, and we will dispatch your jewelry in the correct size to you within 1-3 business days. You will receive a confirmation email when the package has been sent. If your returned jewelry for exchange is rejected, you will receive a message via email.

Please note that you cover the cost of return shipping.

Read how to exchange.

 
REFUND

If your returned jewelry is unused and in its original condition, your return will be accepted, and we will refund the money in the same way you paid when you ordered the jewelry. It may take up to 15 business days for the money to be in your bank account due to our payment provider.

If your returned jewelry is rejected, you will receive a message via email.

Please note that you cover the cost of return shipping.

Read how to get a refund.

 

COMPLAINT

Once your email is received, we will notify you whether we accept or reject if there is a production error. If we accept that there is a production error, you will receive further instructions via email on how to return the jewelry.

We naturally cover return shipping for products with production errors.

Read how to make a complaint.

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Designed with a spotlight on the finest materials, Aiu Aio jewelry transcends seasons. Each collection, our dedicated team designs and hand-select quality metals, such as sterling silver and gold plating.

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How long delivery time?

Designed with a spotlight on the finest materials, COS women’s jewellery transcends seasons. Each collection, our dedicated women’s jewellery team hand-select quality metals, such as recycled brass, gold plating and sterling silver, which are then carefully polished and sculpted into refined, outfit-defining pieces.

The women’s jewellery edit harmonises chunky hoop earrings for the everyday and pearl-adorned necklaces and brooches that nod to a maximalist sensibility.

About secure payment

At Aiu Aio, you make your payment through a secure, encrypted connection.

 

Encrypted Payment
The payment is processed through a PCI DSS certified payment gateway. This means your payment information cannot be read by external parties, ensuring the highest possible security.

 

Which payment methods do you accept?
At Aiu Aio, you can pay for your items with various payment cards, MobilePay, Visa, and MasterCard. All prices on aiuaio.com include VAT.

 

No card fees

  • Dankort/Visa/Visa Debit cards – No fees charged
  • MasterCard/Eurocard/JCB (international) – No fees charged

The amount for the items is only charged when the items are shipped from Aiu Aio. Aiu Aio can never charge more than the amount you have approved at the time of purchase.

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