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How can I get a refund?

When can I get a refund?

If you want to return a piece of jewelry and get a refund, the jewelry must be unused and in its original condition.

We will refund the money if you return your jewelry within 30 days from the day you received the order.


How do I get the money back?

When you return a piece of jewelry, it’s important that you:

1.

Pack the jewelry securely – preferably in the original packaging.

2.

Enclose the return form which you can download from our return portal, and note the reason for your return.

3.

Include a copy of the order confirmation we sent you via email when you ordered the jewelry.

If you want to return because you want a refund, please visit our return portal.


What happens when I have returned my jewelry?

If your returned jewelry is unused and in its original condition, your return will be accepted, and we will refund the money in the same way you paid when you ordered the jewelry.

It may take up to 15 business days for the money to be in your bank account. If your returned jewelry is rejected, you will receive a message via email.

Please note that you cover the cost of return shipping.

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Designed with a spotlight on the finest materials, Aiu Aio jewelry transcends seasons. Each collection, our dedicated team designs and hand-select quality metals, such as sterling silver and gold plating.

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How long delivery time?

Designed with a spotlight on the finest materials, COS women’s jewellery transcends seasons. Each collection, our dedicated women’s jewellery team hand-select quality metals, such as recycled brass, gold plating and sterling silver, which are then carefully polished and sculpted into refined, outfit-defining pieces.

The women’s jewellery edit harmonises chunky hoop earrings for the everyday and pearl-adorned necklaces and brooches that nod to a maximalist sensibility.

About secure payment

At Aiu Aio, you make your payment through a secure, encrypted connection.

 

Encrypted Payment
The payment is processed through a PCI DSS certified payment gateway. This means your payment information cannot be read by external parties, ensuring the highest possible security.

 

Which payment methods do you accept?
At Aiu Aio, you can pay for your items with various payment cards, MobilePay, Visa, and MasterCard. All prices on aiuaio.com include VAT.

 

No card fees

  • Dankort/Visa/Visa Debit cards – No fees charged
  • MasterCard/Eurocard/JCB (international) – No fees charged

The amount for the items is only charged when the items are shipped from Aiu Aio. Aiu Aio can never charge more than the amount you have approved at the time of purchase.

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