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How do I make a complaint about a piece of jewelry?

When can I complain about a piece of jewelry?

If you want to complain about a piece of jewelry because it has a manufacturing defect, you have a two-year warranty from the date you received the order.

How do I complain about a piece of jewelry?

You need to send an email to our customer service at In the email, it’s important that you remember to:


Attach a copy of the order confirmation we sent you via email when you ordered the jewelry.


Specify whether you want a refund or a new piece of jewelry.


Describe the manufacturing defect.


Attach a picture documenting the manufacturing defect.

What happens when I have sent my complaint?

Once your email is received, customer service will notify you within 2-3 business days whether we accept or reject that there is a manufacturing defect. During sale periods, it may take a little longer.

If there is a manufacturing defect, you will receive further instructions via email on how to return the jewelry.

We naturally cover return shipping for jewelry with manufacturing defects.

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Designed with a spotlight on the finest materials, Aiu Aio jewelry transcends seasons. Each collection, our dedicated team designs and hand-select quality metals, such as sterling silver and gold plating.

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How long delivery time?

Designed with a spotlight on the finest materials, COS women’s jewellery transcends seasons. Each collection, our dedicated women’s jewellery team hand-select quality metals, such as recycled brass, gold plating and sterling silver, which are then carefully polished and sculpted into refined, outfit-defining pieces.

The women’s jewellery edit harmonises chunky hoop earrings for the everyday and pearl-adorned necklaces and brooches that nod to a maximalist sensibility.

About secure payment

At Aiu Aio, you make your payment through a secure, encrypted connection.


Encrypted Payment
The payment is processed through a PCI DSS certified payment gateway. This means your payment information cannot be read by external parties, ensuring the highest possible security.


Which payment methods do you accept?
At Aiu Aio, you can pay for your items with various payment cards, MobilePay, Visa, and MasterCard. All prices on include VAT.


No card fees

  • Dankort/Visa/Visa Debit cards – No fees charged
  • MasterCard/Eurocard/JCB (international) – No fees charged

The amount for the items is only charged when the items are shipped from Aiu Aio. Aiu Aio can never charge more than the amount you have approved at the time of purchase.

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