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What is your return policy?

We accept returned jewelry purchased on aiuaio.com within 30 days from the date you received the order.

If you’ve purchased jewelry on sale, you have 15 days to return an item from the date you received the order. Orders received between November 5th and December 24th can be returned until January 24th.

We do not refund customs duties and taxes on orders shipped to destinations outside the EU.

Please note that you cover the cost of return shipping unless there is a product defect.

If a piece of jewelry has a product defect due to a manufacturing error, you can return it within 2 years from the date of purchase. If you are the cause of the product defect, you may be able to have it repaired by your preferred jeweler.

We reserve the right to reject unreasonable returns, exchange requests, and repairs.

If you have any questions regarding returns, please feel free to contact customer service, and we will do our best to assist you.

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Designed with a spotlight on the finest materials, Aiu Aio jewelry transcends seasons. Each collection, our dedicated team designs and hand-select quality metals, such as sterling silver and gold plating.

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How long delivery time?

Designed with a spotlight on the finest materials, COS women’s jewellery transcends seasons. Each collection, our dedicated women’s jewellery team hand-select quality metals, such as recycled brass, gold plating and sterling silver, which are then carefully polished and sculpted into refined, outfit-defining pieces.

The women’s jewellery edit harmonises chunky hoop earrings for the everyday and pearl-adorned necklaces and brooches that nod to a maximalist sensibility.

About secure payment

At Aiu Aio, you make your payment through a secure, encrypted connection.

 

Encrypted Payment
The payment is processed through a PCI DSS certified payment gateway. This means your payment information cannot be read by external parties, ensuring the highest possible security.

 

Which payment methods do you accept?
At Aiu Aio, you can pay for your items with various payment cards, MobilePay, Visa, and MasterCard. All prices on aiuaio.com include VAT.

 

No card fees

  • Dankort/Visa/Visa Debit cards – No fees charged
  • MasterCard/Eurocard/JCB (international) – No fees charged

The amount for the items is only charged when the items are shipped from Aiu Aio. Aiu Aio can never charge more than the amount you have approved at the time of purchase.

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